- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Corporate, Group & Special Orders
- Viewing Orders
- Payment Methods
Shipping & Delivery
- All items are shipped out for delivery just before the holiday. We want your items to be as fresh as possible! We guarantee arrival in excellent condition to the addresses given on your orders. Expedited shipping is available for orders close to the holiday. Please check ground transit times to make sure your package will reach its destination in time!
Privacy & Security
- Without the information you provide us, we would be unable to provide you with our products and services.
We treat your personal information with extreme care. At www.mykoshergifts.com, we are committed to guarding your online privacy to the best of our ability. To do this, we will:
1) Continue to use professional, state-of-the-art equipment and software to protect you from personal information theft.
2) Collect only the information required to deliver our products and services. This includes collecting marketing information which enables us to offer you products of interest and enables us to administer our business operations.
3) Permit only authorized, trained employees access to information required to conduct business.
5) We do not share personally identifiable financial details regarding a specific customer, other than the delivery of products and services, or as disclosed to customers when information is collected, or when a customer consents to use.
You may find links to other websites from www.mykoshergifts.com. If so, we are not responsible for the privacy policies of those linked sites. These links are in no way an endorsement of those websites, or the products or services they contain.
If you send us an email, or call us and offer us your email address, your email will be used to respond to your questions or feedback. We may also use your email address to send you future information about our products or services. We will not share or sell your email address to a third party. You may opt-out of email communication with us at anytime by emailing us or calling 1-718-628-2812.
Returns & Replacements
- Your satisfaction is our goal! Our friendly and knowledgeable staff at www.mykoshergifts.com will, within reason and ability, resolve customer satisfaction issues as quickly as possible. Our customer service phone number is 1-718-628-2812.
Issues must be reported via email or phone within 48 hours of receipt of goods.
Claims for orders returned because of incorrect recipient shipping information submitted by the customer will not be honored. It is a customer’s responsibility to provide www.mykoshergifts.com with correct shipping information.
If an item arrives broken, we will replace it to the best of our ability. As some items sell out, we may make substitutions. To fulfill your order in time for the holiday, mykoshergifts.com may substitute food items of equal or better value depending upon availability.
While we do our best to make sure you and your friends and family receive orders in a timely manner, we rely on UPS and USPS for professional delivery service. Although rare, UPS and USPS do occasionally have delivery issues. If UPS or USPS attempt delivery and fail, www.mykoshergifts.com will not be held responsible.
Corporate, Group & Special Orders
- Corporate accounts are our specialty! Our distinctive products make unique and thoughtful gifts for your clients or supporters. Volume discounts are available by calling 1-718-628-2812.
- Order information is emailed to you within one hour upon placing your order. If you registered for an account, all prior orders are visible on your account home screen.
- We welcome VISA, MasterCard, Discover and American Express. Please call our customer service line at 1-718-628-2812 if you need a bulk purchase or if you have any questions. Our fax number is 1-718-628-2813.